Refund Eligibility
To qualify for a refund:
- Your request must be submitted within 30 days of receiving your order.
- For multi-bags purchases, any unused and unopened bags may need to be returned before a refund is processed.
- Refunds are issued only after returned items are received at our facility (when applicable).
We reserve the right to deny refunds for items returned outside the 30-day window or for products that have been excessively used.
Refund and Return Process
We deeply believe in the quality and integrity of our offerings. If you’re not satisfied with your purchase, you may request a refund within 30 days of delivery. We aim to make the refund and return process as smooth as possible.
1. Refunds are processed only after we receive the required returned items. Processing time: Within 3-5 business days after your return is received at our facility. You will receive confirmation once your refund has been issued.
Please note that your bank or card provider may take additional time to reflect the refund.
2. For orders containing multiple bags, we may require the return of any unused or unopened bags prior to processing your refund. This helps us maintain fairness while continuing to offer a generous guarantee.
Returned items must be:
- Unopened
- In original condition
Shipping fees are as follows:
- Original shipping fees are non-refundable.
- Return shipping fees will be deducted from your refund.
3. To initiate a refund, please contact support@motherearthgifts.com with:
- Your full name
- Order number
Our support team will guide you through the next steps.
Errors on Our Part
If something doesn't seem right with your order, please contact our Member Support Team at support@motherearthgifts.com. We'll carefully review your situation and, if the issue was caused by an error on our part, we'll make it right.
Contact Us
If you have any questions or need assistance, please email us at support@motherearthgifts.com.
Our team is here to ensure your journey with us is as smooth and fulfilling as possible.